We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a FULL REFUND , your item must be unused and in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will carefully inspect items shipped to us.
Partial refund will be given if the items are already USED or OPENED.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
RETURN SHIPPING COST
If the return is due to any fault of the customer, such as the customer ordered an incorrect item(s), or the customer entered the delivery address incorrectly, the customer will be responsible for the return shipping cost. If the return is due to an error or fault by Jesel's Essentials such as we shipped the wrong item(s) or the item(s) was damaged upon arrival, Jesel's Essentials shall be responsible for the shipping cost.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.